I have been in Fernie for over 12 months and I choose to shop at Extra foods rather than Overwaitea, simply because price is more important than service to me. Nevertheless I can understand most grievances and I also have several qualms. Foremost, they choose to put products on sale that they under-stock. Some examples…They put bottled water on sale during a water drinking advisory and they sold out. They put bread on sale yet seem to have over-looked the fact that they only had three loaves to begin with; Surprisingly they sold out. And the list goes on. If it has a yellow tag there is a 60% chance that they have sold out. I think forward planning is probably not their strongest point.
As for having to pack my own bags. Who cares? I find the staff quite polite, except for the old lady (name unknown) who literally throws your shopping down the conveyor. Might I add with a face like a slapped arse.
Otherwise I have shopped there for over a year quite happily. Why? Cost. With three mouths to feed I can cut my bills by a colossal amount. It’s that simple. Overwaitea chooses not to put goods on sale at fantastic prices to get people through the door, as a result I rarely shop there.
I hope that both Extra foods and Overwaitea read these posts and perhaps both will start receiving more custom.
