Reply To: ski hill rip off

December 17, 2004 at 5:15 pm #13559
elsie
Participant

Hey, I’m not sure your realize, I’m not talking about revenues, I’m talking about service and growing your business by serving more than the bottom line.

Everyone in business is in business for one reason, and that’s to make money. Simple, right?

The difference between effective, strategic businesses and those that flounder is their ability to be innovative, to anticipate the market, and to grow their customer base over the long term.

Everyone knows that Intrawest does a great job at this, however you feel about their mega-resorts. What’s so hard about treating your customers with courtesy, respect and rewarding their loyalty?

Sometimes it seems like season pass holders in Fernie are seen as the lowest on the food chain by RCR. I don’t care how you cut it, a customer is a customer; it’s basic. They should appreciate and value the business, period.