At one point or another, we have all experienced poor customer service at a restaurant, hotel, shop etc. Without this vital skill, businesses may run the risk of finding themselves in an embarrassing customer service train-wreck, or worse, losing customers due to them being let down.
This seminar is geared towards service industry staff to give them tools and training to succeed in their positions by providing exceptional customer service to guests from near and far. Seeing as a large amount of Fernie businesses are reliant on tourism and repeat customers, this seminar will be beneficial for your staff and your bottom line.
Registration
This seminar is $10/person for Chamber members and $15/person for non-members.
Schedule
10:00 – 12:00 Customer Service Excellence
12:00 – 12:20 Light lunch
12:20 – 1:00 Fernie local’s knowledge sharing
Please email members@ferniechamber.com with ‘Customer Service Seminar’ in the subject line to register or for more info.